Refund Policy

Last updated: April 2026

1. Overview

At AMHR Marketing Management LLC, we are committed to delivering high-quality services. This refund policy outlines the conditions under which refunds may be issued for our digital services and products.

2. Service Deposits

Initial project deposits (typically 30-50% of total project value) are non-refundable. These deposits secure your position in our production schedule and cover initial research, planning, and resource allocation.

3. Milestone-Based Projects

For projects billed in milestones:

  • Payment for completed and approved milestones is non-refundable
  • If you cancel before a milestone is started, that milestone payment will be refunded
  • Work in progress at the time of cancellation will be prorated based on completion percentage

4. SaaS & Platform Subscriptions

For subscription-based products (Artin SmartAgent, Hunter AI, etc.):

  • Monthly subscriptions can be cancelled at any time; no refunds for partial months
  • Annual subscriptions may be refunded within the first 14 days if no significant usage
  • Free trial periods do not require payment

5. Satisfaction Guarantee

If you are not satisfied with a deliverable, we offer up to two rounds of revisions within the project scope at no additional cost. We work collaboratively to ensure the final result meets your expectations.

6. Non-Refundable Items

  • Third-party licenses, domain registrations, and hosting fees
  • Completed and approved deliverables
  • Rush or priority development fees
  • Training and consulting sessions already conducted

7. How to Request a Refund

To request a refund, contact us at artinwebs@gmail.com with your project details and reason for the request. We will review and respond within 5 business days.

8. Processing Time

Approved refunds are processed within 10 business days to the original payment method.

9. Contact

For refund inquiries: artinwebs@gmail.com

AMHR Marketing Management LLC, Dubai, UAE